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Terms and Conditions for Post A Ghost Ltd

  1. Introduction

1.1 These Terms and Conditions (“Terms”) govern your use of the website www.postaghost.co.uk (“Website”) and any products purchased from Post A Ghost Ltd, a company registered in England and Wales with company number 16253429, incorporated on 14th February 2025. Our trading address is 128 City Road, London, EC1V 2NX, United Kingdom.

1.2 By accessing or using this Website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you must not use our Website or purchase our products.

  1. Definitions

In these Terms, the following words have the following meanings:

  • “Post A Ghost” or “we” or “our” refers to Post A Ghost Ltd.
  • “You” or “your” refers to the customer purchasing products from our Website.
  • “Product” means any goods or services sold by Post A Ghost Ltd, including AI-generated ghost characters, certificates, and related products.
  • “Order” refers to your request to purchase a Product from Post A Ghost Ltd.
  1. Products and AI-Generated Content

3.1 Primary Product – Ghosts: The primary product offered by Post A Ghost Ltd is the AI-generated Ghost. Our ghost characters are partly AI-generated based on predefined criteria. The AI generates a random ghost character, including the ghost’s name, image, and backstory. However, not all elements are AI-generated—you may choose to personalise the character if you wish to add specific traits, names, or other personal details. If you don’t opt for personalisation, a random ghost will be created for you.

3.1.1 Artistic Variation: The sample certificate and ghost images displayed on our Website are provided for illustrative purposes only. While we aim to maintain a consistent visual style, the actual appearance of your certificate and or AI-generated ghost may differ in terms of design, tone, colour, and detail. Post A Ghost Ltd retains full artistic license over the visual representation of each ghost, and we reserve the right to modify or adapt the visual aesthetic as part of the creative process.

3.2 Other Products: In addition to our AI-generated Ghosts, Post A Ghost Ltd also offers other physical and fantasy-themed products, which can be purchased on our Website. These products may include ghost-catching kits, transportation kits, and other novelty items.

3.3 Certificate: When purchasing a Ghost, a certificate of ownership will be provided to you. This certificate serves as confirmation of your purchase and ownership of the ghost. It acts as a receipt, not the actual product. The actual item you have purchased is the Ghost itself.

3.4 Personalisation: Personalisation is available for an additional cost. If you do not select personalisation, a random ghost will be generated for you. If you choose personalisation, you will be prompted to enter details such as the ghost’s name, traits, and story preferences.

  1. Payment and Payment Processing

4.1 We accept payments via Stripe, a secure online payment gateway. We accept the following payment methods:

  • Debit/Credit cards (Visa, Mastercard, American Express)
  • Apple Pay
  • Google Pay
  • Other Stripe-supported methods

4.2 All transactions are processed in GBP (£).

  1. Shipping and Delivery

5.1 Shipping:

  • For UK customers (excluding Northern Ireland), we will provide physical products such as ghost certificates and related merchandise by post.
  • For customers outside of the UK, we will provide the purchased items as PDF documents that can be printed at home.

5.2 Shipping Times: Orders within the UK will typically be shipped within 5 to 7 working days. We aim to dispatch all products as quickly as possible, but please note that delivery times may vary depending on demand.

5.3 International Shipping: We do not ship physical items internationally. International customers can still purchase our products, but they will receive PDF versions of their ghost certificates and related content.

  1. Ordering and Contract Formation

6.1 An order is considered as purchased and a binding contract is formed between you and Post A Ghost Ltd when payment is processed successfully. Upon payment, the AI generation process will begin, and we will begin preparing your order for dispatch.

6.2 While we begin processing your order immediately after payment is received, your order will not be considered “shipped” until it is physically posted. The contract is only considered fully executed when the product has been dispatched to you. However, for your purposes, once payment is received and processing begins, the order is confirmed.

  1. Cooling-Off Period

7.1 Due to the nature of our products (AI-generated ghosts and automated processes), we regret that we are unable to offer a cooling-off period or refunds once the purchase has been made.

7.2 Ghost Returns: While we can’t offer refunds, we understand that sometimes ghosts may need to be returned. If you wish to return your ghost within 12 months of purchase, you must purchase one of our Ghost Catching Kits and Transportation Kits. This is a necessary precaution to ensure that the ghost is safely captured and not released during the return process. (We can’t risk the ghost escaping, you see!).

7.3 Certificate: Please note that the certificate is not the primary product—it is an accessory confirming your ownership of the ghost. The actual item you have purchased is the ghost itself.

  1. Damaged or Defective Products

8.1 Damage or Defect: If you believe your ghost character is defective or damaged (e.g., the character’s attributes are incorrect), please contact us with detailed evidence (e.g., screenshots or photos) within 7 days of receiving your purchase.

8.2 Definition of Damage: Given that our products are AI-generated characters, they cannot technically “break” in the traditional sense. However, if there are errors in the character’s design (e.g., the ghost’s name or image is not as expected), we will assess the issue and offer a solution.

8.3 We aim to create fun and quirky ghost characters, but if you feel there is a serious issue, we will work to rectify it to ensure you are happy with your purchase.

  1. Refunds and Cancellations

9.1 Due to the nature of our products (AI-generated content), we do not accept cancellations once the order has been processed and the product has been shipped.

9.2 No Refunds: We do not offer refunds unless the product is defective or we fail to provide the purchased ghost in a reasonable time-frame.

  1. Age Restrictions

10.1 To use our Website and purchase our Products, you must be at least 18 years old. By using our Website and purchasing Products, you confirm that you are over the age of 18.

10.2 If you are under 18, you may not purchase Products from our Website without the consent of a parent or guardian. If we become aware that a person under the age of 18 has purchased a product without appropriate consent, we reserve the right to cancel the order and refund any payments made.

  1. Intellectual Property Rights

11.1 All content on the Website, including but not limited to AI-generated ghosts, product designs, text, images, and logos, are the intellectual property of Post A Ghost Ltd and are protected by copyright, trademark, and other intellectual property laws.

11.2 The names “Post A Ghost” and our associated logos are registered trademarks of Post A Ghost Ltd. You are not permitted to use these trademarks without our prior written consent.

11.3 By purchasing from us, you do not acquire any intellectual property rights in the Products, including the AI-generated content, which remain the exclusive property of Post A Ghost Ltd.

11.4 You may not copy, modify, distribute, or create derivative works from any of our intellectual property without express written permission from Post A Ghost Ltd.

  1. Consumer Complaints Procedure

12.1 At Post A Ghost Ltd, we are committed to providing a high level of customer service. If you have a complaint, we encourage you to get in touch with us so we can resolve the issue as quickly as possible.

12.2 To file a complaint, please contact us at info@postaghost.co.uk. We aim to respond to all complaints within 14 days.

12.3 If you are dissatisfied with our response or the resolution provided, you may contact a relevant consumer protection authority in your jurisdiction for further assistance.

  1. Liability and Disclaimer

13.1 General Disclaimer: Post A Ghost Ltd makes no representations or warranties regarding the accuracy, reliability, or completeness of the information, products, or services provided on this Website. All products, including AI-generated ghost characters, are provided “as is” and without any warranty of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Website will be error-free, secure, or uninterrupted.

13.2 Limitation of Liability: To the fullest extent permitted by law, Post A Ghost Ltd shall not be liable for any losses, damages, or injury resulting from the use of our products or services, except where such loss, damage, or injury is caused by our negligence or breach of these Terms. We are not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Website or the purchase or use of any products, including but not limited to loss of profits, loss of business, or any other loss, even if we have been advised of the possibility of such damages.

13.3 Maximum Liability: Our total liability to you, whether in contract, tort, or otherwise, shall not exceed the total amount paid by you for the product that gave rise to the claim. This does not affect your statutory rights as a consumer.

13.4 Third-Party Content: The Website may contain links to third-party websites or content. We are not responsible for the availability or accuracy of such third-party websites or content, nor do we endorse any content, products, or services provided by such third parties.

13.5 Delivery and External Factors: We do not accept liability for any losses due to delayed delivery, or failure to deliver, outside of our control. This includes, but is not limited to, delays caused by postal services, payment processing failures, or unforeseen technical issues.

  1. Force Majeure

14.1 We are not liable for any delay or failure to perform our obligations if such delay is due to any event beyond our reasonable control, including but not limited to natural disasters, strikes, system failures, terrorism, or other force majeure events.

  1. Governing Law and Jurisdiction

15.1 These Terms are governed by and construed in accordance with the laws of England and Wales.

15.2 Any disputes arising from these Terms or the use of our products will be subject to the exclusive jurisdiction of the courts of England and Wales.

  1. Miscellaneous

16.1 Severability: If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remainder of these Terms will continue in full force and effect.

16.2 Entire Agreement: These Terms represent the entire agreement between you and Post A Ghost Ltd in relation to the use of our Website and purchase of our products. They supersede all prior communications, understandings, or agreements between you and us, whether oral or written, regarding the subject matter hereof.

16.3 Amendments: Post A Ghost Ltd reserves the right to update or amend these Terms at any time. Any changes will be posted on the Website, and the new Terms will apply from the date they are posted. We encourage you to review these Terms periodically to ensure you are aware of any updates.

16.4 Waiver: Failure or delay by Post A Ghost Ltd to enforce any of the provisions of these Terms shall not constitute a waiver of our rights under these Terms. Any waiver of any provision of these Terms will be effective only if made in writing.

  1. User Responsibilities

17.1 Compliance with Laws: You agree to comply with all applicable laws, statutes, and regulations regarding the use of our Website and the purchase of our products.

17.2 User Conduct: You agree not to engage in any activity that could damage, disable, or interfere with the functionality of our Website, including but not limited to using harmful code, attempting unauthorized access to our servers, or disrupting the Website’s services.

17.3 User-Generated Content: If you submit any content to the Website (such as reviews, comments, or other user-generated content), you grant Post A Ghost Ltd a non-exclusive, royalty-free, worldwide license to use, display, and reproduce that content for promotional, commercial, or other business purposes.

  1. Data Protection and Privacy

18.1 Privacy Policy: Your privacy is important to us. By using our Website, you consent to the collection, use, and sharing of your personal data as described in our Privacy Policy, which is available on our Website.

18.2 Data Security: We implement appropriate technical and organizational measures to protect the personal data you provide us from unauthorized access, loss, or misuse. However, please note that no data transmission over the internet is completely secure, and we cannot guarantee the security of data transmitted to our Website.

  1. Intellectual Property Rights

19.1 Ownership: All content, materials, designs, trademarks, logos, and intellectual property related to Post A Ghost Ltd, including AI-generated ghosts, product designs, and associated artwork, are owned by Post A Ghost Ltd. No rights are granted to you except for the limited right to access and use the Website in accordance with these Terms.

19.2 Trademarks: The trademarks “Post A Ghost” and any related logos are the intellectual property of Post A Ghost Ltd. You may not use these trademarks without express written consent from us.

19.3 User Content: By submitting any content (such as reviews or images) to the Website, you grant Post A Ghost Ltd a non-exclusive, perpetual, royalty-free license to use, display, and distribute such content as part of our services or for marketing purposes.

  1. Consumer Complaints Procedure

20.1 Complaints: We take customer complaints seriously. If you are dissatisfied with any aspect of our service, please contact us at info@postaghost.co.uk with a clear description of the issue, and we will do our best to resolve the problem.

20.2 Response Time: We aim to respond to all complaints within 14 days of receipt. If we require additional time, we will notify you of the estimated response time.

20.3 Dispute Resolution: If you are not satisfied with the resolution of your complaint, you may seek further assistance through a relevant consumer protection authority or legal avenue, as appropriate.

  1. Limitation of Liability

21.1 General Disclaimer: Post A Ghost Ltd makes no representations or warranties regarding the accuracy, reliability, or completeness of the content, products, or services provided on the Website. All products and services are provided “as is,” and we do not guarantee that the Website will be error-free, secure, or uninterrupted.

21.2 Limitation of Liability: Post A Ghost Ltd’s liability for any claim arising from the use of our products, services, or Website is limited to the amount you paid for the product or service giving rise to the claim. We shall not be liable for any indirect, consequential, or incidental damages, including loss of profits, arising out of your use of the Website.

21.3 External Links: The Website may contain links to third-party websites. We are not responsible for the content or practices of such third-party sites, and any links provided do not imply our endorsement of the content.

  1. Governing Law and Jurisdiction

22.1 These Terms are governed by and construed in accordance with the laws of England and Wales.

22.2 You agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any disputes or claims arising out of or in connection with these Terms or your use of the Website.

  1. Contact Information

23.1 For any questions or concerns regarding these Terms, please contact us at:

Refund and Cancellation Policy for Post A Ghost Ltd

Effective Date: 5th April 2025

At Post A Ghost Ltd, we strive to ensure that our customers are satisfied with their purchases. However, due to the unique nature of our products, including AI-generated ghost characters that may be either randomly generated or personalised based on your preferences, certain exceptions apply to our Refund and Cancellation Policy. Please read this policy carefully to understand your rights and options.

  1. Cancellation Policy

1.1 Right to Cancel

Due to the bespoke and often personalised nature of many of our products (such as AI-generated ghost characters), we do not offer the standard 14-day cooling-off period for cancellations under UK consumer law. However, not all of our products are personalised — some of our ghost characters are randomly generated based on predefined themes (e.g., friendly, mischievous, or spooky).

1.2 Order Cancellation

Once an order has been placed and payment has been processed, the AI generation process for your ghost character will begin immediately. Therefore, cancellations are not possible once the AI-generated ghost has been created or personalised. If you wish to cancel your order before the generation begins, please contact us as soon as possible at info@postaghost.co.uk. We will make reasonable efforts to cancel your order, but we cannot guarantee that we will be able to stop the process once it has begun.

1.3 Non-Cancellable Items

Orders for personalised or customisable products are non-cancellable once the AI generation process has started. This includes personalised ghosts where you have selected custom traits, names, or backstories. For randomly generated ghosts, cancellations are still not possible once the creation process has commenced.

  1. Refund Policy

2.1 No Refunds for Digital Products

Due to the nature of our AI-generated ghosts, we do not offer refunds for digital products, including ghost characters and related certificates, once the purchase has been processed and the ghost generated.

2.2 Defective or Incorrect Products

If you believe your ghost character is defective or incorrect, for example, if there is an error in the generated character’s details (e.g., name, backstory, or image), please contact us within 7 days of receiving your purchase.

  • Please provide evidence (such as screenshots or photos) of the issue for us to assess the problem.
  • If the issue is confirmed, we will offer a replacement of the same product, a store credit, or an alternative product at your preference. If we are unable to provide a satisfactory solution, we may offer a full refund or a partial refund depending on the situation.

2.3 Refund Requests

Refunds will be processed within 14 days of agreeing to the request. The refund will be processed using the original payment method. Please note that refunds may take some time to appear in your account depending on your payment provider.

2.4 Non-Refundable Items

The following items are non-refundable:

  • AI-generated ghost characters that have been correctly created and personalised (if applicable), even if you change your mind after receiving the product.
  • Personalised or customised products once the generation process has started.
  • Any digital products or downloadable content.

2.5 Refund Process

If a refund is granted, it will be processed to the payment method used at the time of purchase. Please allow up to 14 days for the funds to be credited back to your account.

  1. Returns Policy

3.1 Physical Products

For physical products (such as ghost-catching kits or transportation kits), returns are accepted within 14 days of receipt, provided the item is unused, in its original packaging, and in a saleable condition. If you receive a faulty or damaged item, please contact us within 7 days of receipt for assistance with a return or exchange.

3.2 Return Process

To initiate a return for a physical product, please contact our customer service team at info@postaghost.co.uk. We will provide you with a return address and further instructions. Once the returned item is received, we will process the refund or exchange accordingly.

3.3 Return Shipping Costs

Unless the product is faulty or incorrectly sent, you will be responsible for the cost of returning any items.

  1. Exchanges

4.1 Exchanges for AI-Generated Ghosts

As our AI-generated ghosts are either randomly generated or personalised, we do not offer exchanges for digital products once they have been created. If the ghost is defective or does not meet the requested details, we will provide a replacement, store credit, or alternative product at our discretion.

4.2 Exchanges for Physical Products

For physical products, you may exchange the item for a different one of equal value, subject to availability. Please contact our customer service team within 14 days of receiving the product to arrange for an exchange.

  1. The Ghost Return Process (For Playful Spirits)

5.1 Ghost Returns

Returning a ghost? Please bear in mind that our ghosts are unique entities, and as such, any returns must be handled with the utmost care. If you wish to return your ghost, you must first purchase one of our Ghost Catching Kits or Ghost Transportation Kits to safely contain and transport your spirit back to us. After all, we can’t risk your ghost escaping into the ether!

5.2 Refund Upon Return

If you purchase a Ghost Catching Kit or Ghost Transportation Kit to return a ghost, we will refund the cost of your original ghost character upon receiving the ghost back in its appropriate container. Please note that the cost of the Ghost Catching Kit or Ghost Transportation Kit is non-refundable.

  1. Consumer Rights and Legal Compliance

6.1 Consumer Protection

This Refund and Cancellation Policy complies with UK consumer law, particularly the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. As our AI-generated products are classified as bespoke and personalised, they fall outside the scope of the standard 14-day cooling-off period.

6.2 Exceptions to the Right to Cancel

As per UK law, we are not required to offer a cooling-off period for personalised or bespoke products (such as our AI-generated ghost characters). Therefore, all sales of these products are final once processing begins.

  1. Contact Information

If you have any questions or wish to request a refund, return, or exchange, please contact our customer service team: